Question 1

Is a job estimate free?

Accepted Answer

Yes! The Grounds Guys provides free estimates for all service inquiries.

Question 2

What services do The Grounds Guys offer?

Accepted Answer

The Grounds Guys offer a wide range of lawn and landscaping services. Please refer to our 'services' page at www.groundsguys.ca for a detailed list of our commercial and residential services.

Question 3

Are you insured?

Accepted Answer

Yes! Ground Guy service professionals are insured.

Question 4

Can you come after I get home from work? Do your rates change after-hours?

Accepted Answer

We can arrange for a service professional to meet you after hours; however, our service crews typically work normal daytime hours. There may be a charge, if our service crews need to perform service beyond our normal business hours. Prices and availability will vary for each location.

Question 5

How long will it take for you to provide my service?

Accepted Answer

The length of our service visit will depend on the size of your property and the type of services we perform.

Question 6

How soon can someone be here?

Accepted Answer

We schedule our initial site evaluations on a first come, first serve basis as promptly and efficiently as we can without sacrificing quality. At The Grounds Guys we want to provide every customer with a world-class experience. Therefore, we refuse to cut corners or take shortcuts so we can provide our customers with the high level of service they expect.

Question 7

Does someone need to be home when you come to my house?

Accepted Answer

We prefer to meet you at your home during the initial site evaluation of your property in order to answer any questions you may have. After our first visit and assessment, we can perform our services without anyone being present at the home.

Question 8

How often should I mow my grass?

Accepted Answer

Depending on the type of grass, the general rule of thumb is to not cut more than 1/3 of the leaf blade. This normally means once per week, but there are times when mowing more or less frequently is required.

Question 9

How much do your lawn services cost?

Accepted Answer

Regarding lawn and landscaping services, there are a lot of variables to consider because each lawn is unique. Our service professionals will discuss your specific needs and provide you with a free, detailed price estimate before performing any services.

Question 10

Can you keep weeds out of my yard and flower beds?

Accepted Answer

Yes! We offer tailored services that are designed to control undesirable weeds in your flower beds and lawn.

Question 11

Will you plant flowers I bought?

Accepted Answer

Yes, we can plant flowers you purchased. However, we do not offer a warranty on plants we did not purchase for you. We also offer landscape design services. Our experienced design team will work with you to create a landscape design you love. To get started, schedule a meeting with one of our designers today!

Question 12

Will somebody come out to my home for a simple 5-minute task?

Accepted Answer

Given travel time and fuel costs, The Grounds Guys locations set a service minimum. While we’re happy to perform 5-minute tasks while onsite, you will be charged for a minimum period of time—generally 1 or 2 hours. Consider what you need to have done and call your closest office to discuss your specfic needs. We can often complete several small services in a short visit.

Question 13

Do I need to move anything out of the yard prior to service?

Accepted Answer

We recommend cleaning up any kid and/or pet toys in your yard prior to the arrival of our team. If such items are not picked up prior to our arrival, our team will pick them up and move them out of the way prior to servicing that area of your property.

Question 14

What is the best time of year to request pruning service?

Accepted Answer

Our pruning service promotes the health and beauty of your plants and trees, and varies depending on time of year and geographic location. Special care and consideration is given to pruning during appropriate times to encourage flowering and good, healthy development of newly formed buds and twigs.

Question 15

Do you service both residential and commercial properties?

Accepted Answer

Yes, we provide services for both residential and commercial properties. You can check out some of our most recent work at groundsguys.com/ca.

Question 16

Do the Ground Guys use/hire subcontractors to perform services?

Accepted Answer

Most of our services are performed by our in-house trained, professional staff. We occassionaly use subcontractors from time to time, depending on the specific job requirements, which vary by location.

Question 17

Do you offer organic programs/services?

Accepted Answer

We do our best to minimize pesticide usage at all of our service locations.

Question 18

Do you accept credit cards or offer other financing options?

Accepted Answer

Almost all of our locations accept major credit cards, with cash, check, and other financing options also available. Payment methods and financing options vary by location so please contact your local The Grounds Guys for more information.

Frequently Asked Questions

Reliable Answers to Our Most Common Questions