Caring for Our Customers

The Grounds Guys team is committed to the simple ideas expressed in the acronym "C.A.R.E.," which are:

  • Putting our customers first by treating them with kindness and courtesy.
  • Maintaining a positive attitude and ensuring our clients benefit from a job well done.
  • Treating everyone and everything with respect in all we do.
  • Simply enjoying life in the process.

With a reputation for professionalism and excellence, we’re proud to be trusted, reliable, and dedicated to our customers. You can have full confidence in the excellence of our lawn care services, and in our ability to serve you and to prioritize your interests.

grounds guys maintenance crew with truck

Our Vision

We want to be recognized as the customer's preferred choice for premium grounds care services. With a reputation for professionalism and excellence, we’re proud to be trusted, reliable, and dedicated to our customers. You can have full confidence in the excellence of our lawn care services and in The Grounds Guys’ ability to serve you and to prioritize your interests.

Our Purpose

We believe our customers come first and we prioritize your interests and do everything we can to serve you. We always strive to arrive on time, in full uniform, driving clean, branded vehicles. We provide service with a smile and work with you to make sure the job is done right. When the job is done, we clean up after ourselves to ensure your property always looks better than when we found it.

Reliable, Professional, Dedicated

The lawn care service specialists at The Grounds Guys adhere to a strong code of values in our service. We’re proud to continue to earn our reputation for reliable and consistent work, excellent service, and uniformed professionalism. Our goal is to exceed customers' expectations by providing exceptional front-line service with well-trained employees who thrive because of our positive culture. We’re dedicated to giving back to our communities and taking care of the environment.

Care for Our Communities

Our customers come first. We prioritize your interests and do everything we can to serve you. Part of that involves giving back to our communities through service initiatives such as WeCARE Week™. During the first week of each November, our entire national workforce mobilizes as an army of volunteers to help out at local charities. Our teams do whatever is needed to help out, including providing services such as:

  • Mowing, trimming, and blowing.
  • Installing mulch.
  • Shrub pruning and cleanups.
  • Planting flower bulbs.
  • Cleaning up landscapes.
  • Landscape design projects.

We're proud to give back to the communities wherein we work and serve. You can be a part of this opportunity, too. At The Grounds Guys, caring isn't limited to one week. It happens all the time. For example, our teams have been inspired to volunteer their time cleaning up street litter, doing gardening work at local charities, or participating in local food and toy drives. Our caring professionals have found that giving our time and resources has had as much of a positive effect on ourselves as on the individuals we are trying to help. We invite you to get in touch with your local Grounds Guys to learn more about how you can give back to your community.

Care for the Environment

The Grounds Guys are committed to the environment. Our team of lawn maintenance experts take our environmental responsibility very seriously. Some of our initiatives include:

  • Usage of eco-friendly alternatives to landscape chemicals.
  • Usage of low-emission fuels such as biodiesel.
  • A "no-idle" policy with GPS-tracking capability.
  • Reduction in paper usage through e-mail quoting and invoicing.
  • Recycling at all locations.
five grounds guys employees as a team

Respect

  • Treating others as we would like to be treated.
  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
  • Responding in a timely fashion.
  • Speaking calmly and respectfully, without profanity or sarcasm.
  • Acknowledging everyone as right from their own perspective.

Integrity

  • Making only agreements we are willing, able, and intend to keep.
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • Looking to the system for correction and proposing all possible solutions if something is not working.
  • Operating in a responsible manner: “Above the line…”
  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.
  • Never saying anything about anyone that we would not say to him or her.

two grounds guys workers planting shrubs around house
grounds guy worker hand trimming hedge

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty.
  • Making our best effort to understand and appreciate the customers' needs in every situation.

And Having Fun in the Process!